How do i upgrade my Free Limited Use Membership to a Full/Paid one?
Simple, just log in with your Free membership username and password, then go to 'Upgrade' via the 'Account' button. There is the option to upgrade using your card via paypal/2checkout or by postal payment.
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I want to upgrade but I don't like paying by card, what can I do?
Postal payment is an option, just login and click on the Upgrade button to find a link to the instructions.
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I'm having login problems!
Your password is case sensitive so needs to be typed in with capitals where appropriate. If you log in and get referred back to the login page again, make sure your browser privacy settings are not too high. This site does use cookies which keep you logged as you navigate around the site. Setting your privacy level too high will block them. If you are using Microsoft Internet Explorer set to 'Medium High' or lower (Go to Tools>Internet Options>Privacy)
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I can't find my own profile when searching!
It's not actually so easy to find your own profile when searching. When you search, a two way match is made to ensure that the results shown are not only those members who meet your requirements, but also that yuo meets theirs. So if your profile is set to 'male searching for female', your own profile won't show up as you are not female. The same applies to other search options also.
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I have made a subscription payment but my account has not been upgraded.
Firstly, it does on occasion take a few minutes to get your payment notification for the auto upgrading of your account. This is the most likely cause of any such problem.
If more than 30 minutes has past and your account has not been upgraded then please check that you have received an email confirmation that payment has been made. It is possible that an element of the payment process had not been completed and the payment didn't go through. The presence or lack thereof of your payment confirmation email will settle this.
If your account has not been upgraded and you have confirmed that a payment has been made please forward a copy of the confirmation email to admin@freerub.com and we will investigate and manually upgrade your account.
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How do I cancel my auto renewing/recurring subscription?
If you choose a recurring subscription type when you first upgraded then payments will be automatically sent to us as per your instructions to paypal. We do not take any money from your account, paypal doesn't work like that!
If you would like to cancel these automatic payments just log in to your paypal account, find your first subscription payment and check the details. You will see here an option to cancel any further payments. It really is simpler than it may sound. Your paid period will then run to expiry.
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How do I upload a photo?
Firstly, if you're not sure how to upload a photo it's actually much easier than you are probably thinking.
Your photo must be a .jpg or .jpeg file type that is less than 1MB. You can check the file's 'Property' (right click file>properties) to find this out.
To upload it just login and follow this sequence:
Profile>Browse (Picture1)...then browse your hard drive to find the photo file and click 'Open'.
This selects the picture to be uploaded. Then just use the 'Save' button (top & bottom of the page) to complete the process. It may take a little time to upload depending on the size of the file and your connection speed. You can repeat this process with the other 3 picture places if you wish. Uploading a photo is a good idea as it 'dramatically' increases the rate of response to your messages.
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What can I do about members who keep annoying me?
Use the block function found around the site but particularly in the annoying members profile. They won't be able to contact you after, unless you have given them contact details for outside of the site's infrastructure.
If they are persistent, please advise us via the 'Contact Us' form so we can investigate and take further action where appropriate. If you feel that someone is misusing the site please use the 'Report abuse' button on their profile page.
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How do I cancel my account?
Log in, click on 'Account' and follow the 'Cancel Account' link.
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